RETURN ELIGIBILITY

Eligible items may be returned within (X days) of delivery.

To qualify for a return, the item must be:

• Unworn and unused
• Unwashed and unaltered
• Returned with original tags attached
• Free from stains, fragrance, makeup or damage
• Returned in its original packaging, where applicable

Items that do not meet these conditions may not be accepted.

HOW TO START A RETURN

1. Contact Právé Customer Care with your order number.
2. Tell us which item you would like to return and the reason.
3. Follow the return instructions shared by our team.
4. Once the item reaches us, it will be inspected before your refund is approved.

EXCHANGES

Need a different size?

Eligible items may be exchanged for another size, subject to availability. If your preferred size is unavailable, you may return the item according to our return policy and choose another available piece separately.

REFUNDS

Once your returned item is received and approved, your refund will be processed to [original payment method / applicable refund method].

Please allow [X business days] after approval for processing. Your bank or payment provider may require additional time for the amount to appear. Any applicable shipping or return charges will be handled according to the terms shown when your return is requested.

DAMAGED OR INCORRECT ITEMS

Received something damaged, defective or different from what you ordered?

Please contact us within [X hours/days] of delivery and include:

• Your order number
• A brief description of the issue
• Clear photographs of the item
• Photographs of the packaging, where relevant

Our team will review the issue and help with the appropriate resolution.

ITEMS THAT CANNOT BE RETURNED

Certain items may not be eligible for return where:

• They show signs of wear, washing or alteration
• Original tags have been removed
• They are damaged after delivery through improper use or care
• The stated return period has passed
• They were sold under terms specifically marked as non-returnable, where permitted

Any product-specific return restrictions should be clearly stated before purchase.

RETURN SHIPPING

Return pickup or shipping availability may depend on your location. Any applicable return shipping charges will be communicated when your return request is processed. Please do not send a product back without following the return instructions provided by Právé Customer Care.

NEED HELP?

Still have a question?

If you’re unsure whether your order is eligible for a return or exchange, we’re happy to help. Keep your order number ready when contacting us.

Email: [Customer Care Email]

Phone: [Customer Care Number]